VERSION 2020-06-08
1. Concepts
1.1. Seller - the natural person specified in the order for goods, whose goods are sold on the website www.autopp.lt in accordance with these Rules and who is responsible for the execution of the order placed by the Buyer. Details of the seller, with whom the purchase-sale agreement of the relevant goods is concluded in accordance with these Rules, are specified in the Goods order.
1.2. Autopp.lt – website located at www.autopp.lt, which contains and administers the goods for sale AutoPP MB, address of registered office Viršutinė str. 12-1, LT-92258 Klaipeda, in these Rules is also understood as the Seller in relation to the goods he sells.
1.3. Buyer – 1) able natural person, t.y. a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between the ages of fourteen and eighteen who has the consent of a parent or guardian, unless he is emancipated ; 3) legal person.
1.4. Parties - Buyer and Seller together.
1.5. Personal data - any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person whose identity can be determined directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data and an Internet identifier, or by one or more of that natural person's physical, signs of physiological, genetic, mental, economic, cultural or social identity. .
1.6. The rules are as follows: "Purchase - sale of goods Autopp.lt rules“, which are applied to each Buyer's purchase Autopp.lt and for each Purchase-Sale Agreement concluded between the Buyer and the Seller.
1.7. Account – www.autopp.lt the result of the Buyer's registration Autopp.lt based on the Rules of Use, which creates a personal Buyer's account that protects his personal data and order history (account).
1.8. Privacy policy – Autopp.lt an approved document containing the basic rules for the collection, storage, processing and storage of Personal Data, using Autopp.lt. Autopp.lt the privacy policy does not cover the processing of Personal data when such data is processed by the Seller. The processing of personal data by the Seller is carried out in accordance with the procedure established by the Seller. Before purchasing goods and concluding this contract with the Seller, the Buyer should carefully read the personal data processing policy applied by the Seller.
1.9. Agreement – the purchase and sale agreement of the respective Goods concluded between the Buyer and the Seller, which is considered to be concluded upon confirmation of the Order, i.e. at the time of placing the order. The terms of each Agreement concluded between the Buyer and the Seller are deemed to be identical to the terms of these Rules and such Agreements are always executed by the parties in accordance with these Rules.
1.10. Order – Order of Goods, which contains the Goods that the Buyer wishes to purchase from the Seller, specified in the same order.
2. General provisions
2.1. The buyer approves the Rules after familiarizing himself with them and ticking the box next to the statement „ I agree with the terms of purchase and sale of goods and undertake to comply with them.“. The Rules approved in this way are a binding legal document for the Parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for the delivery and return of goods, the parties' responsibilities and others related to the purchase and sale of goods Autopp.lt related conditions.
2.2. Buyer creating an account Autopp.lt, The rules are approved during the first registration. After the Buyer approves the Rules during the first registration (account creation), the Rules apply to all the Buyer's purchases made on Autopp.lt, and for all sales contracts concluded with Sellers before the updated Rules are published. After updating the Rules, they are applied in the manner discussed in this point from their publication on www.autopp.lt
2.3. Purchase on Autopp.lt only Buyers, as defined in Clause 1.3 of the Rules. By approving the Rules and having familiarized himself with the Privacy Policy (Clause 2.4 of the Rules) and Autopp.lt the Rules of Use, the Buyer confirms that he has the right to purchase goods on Autopp.lt.
2.4. If necessary or in the presence of circumstances provided for in the legal acts of the Republic of Lithuania, Autopp.lt has the right to change, amend or supplement the Rules. Buyers will be informed about this by logging into the Account or on Autopp.lt when purchasing goods from the Seller after the entry into force of the new version of the Rules.
2.5. The Buyer must familiarize himself with Autopp.lt the approved and publicly published Privacy Policy. The Buyer's Personal Data will also be transferred to the Seller from whom the Buyer purchases the Goods and such Personal Data will be processed in accordance with the procedure established by the Seller.
2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer.
3. Ordering goods, moment of creation of purchase-sale legal relationship
3.1. The buyer can order goods on Autopp.lt by choosing one of the following methods:
3.1.1. by registering online on Autopp.lt (by entering username and password);
3.1.2. without registering online on Autopp.lt;
3.2. When ordering goods in one of the ways specified in clauses 3.1.1 - 3.1.2 of the Rules, Autopp.lt the Buyer must specify his personal data necessary for the proper execution of the goods order in the relevant information fields provided in the system, which Autopp.lt are processed according to the procedure provided for in the Privacy Policy.
3.3. When the Buyer, after choosing the goods or services to be purchased and creating a basket of goods, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it is considered that a purchase-sale legal relationship has arisen between the Seller and the Buyer and a purchase-sale contract has been concluded. The Buyer is informed about the confirmation of the order by sending a message to the e-mail specified by the Buyer.
3.4. Each Buyer's order is stored on Autopp.lt and the Seller's database in accordance with the procedure set out in their Privacy Policy.
4. Buyer's rights
4.1. The Buyer has the right to buy goods and order services onAutopp.lt in accordance with the procedure established by these Rules.
4.2. The Buyer has the right to refuse the order in accordance with the procedure established by these Rules.
4.3. The Buyer has the right to withdraw from the Agreement in accordance with the procedure established by these Rules.
4.4. The Buyer has the right to exchange or return the purchased goods in accordance with the rules.
4.5. The Buyer has other rights established in these Rules, the Privacy Policy, Autopp.lt in the rules of use and legal acts of the Republic of Lithuania.
5. Obligations of the Buyer
5.1. The Buyer, using Autopp.lt, must fulfill his obligations, comply with these Rules, the Privacy Policy, Autopp.lt the rules of use, other conditions clearly indicated on Autopp.lt, and not to violate the legal acts of the Republic of Lithuania.
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules.
6. Seller's rights
6.1. The Seller has the right to cancel the Buyer's order without prior warning, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.
6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, Autopp.lt, in case of ambiguities regarding the information provided in the order, has the right to contact the Buyer with the details specified in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Buyer's order may be canceled without prior notice if: i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information within the deadline specified by the Seller, or iii) if the Buyer does not provide the Seller with consent in person for data verification.
7. Obligations of the Seller
7.1. The Seller undertakes to fulfill the Buyer's orders in accordance with the procedure set forth in these Rules and to communicate with the Buyer Autopp.lt using the means of the website and never communicate with the Buyer through any other channels, except for cases where this is directly provided for in these Rules or on the www.autopp.lt website. Hereby, the Buyer and the Seller clearly confirm that any communication related to order fulfillment, which is carried out outside the Autopp.lt website (system), does not obligate the parties and is not binding on them.
7.2. The seller undertakes clearly and comprehensibly in the Autopp.lt system, provide the Buyer with the information stipulated in Article 6.228-7 of the Civil Code of the Republic of Lithuania.
7.3. The seller undertakes to respect the Buyer's privacy, to process the Buyer's personal data only in accordance with the Rules, Privacy Policy, of Autopp.lt and the legislation of the Republic of Lithuania and the European Union.
7.4. Autopp.lt undertakes to inform the Buyer before placing the order about the matters relevant to the fulfillment of the order of Autopp.lt functions relevant to the fulfillment of the order, as well as the changes specified in Clause 6.2 of the Rules. Submission of information on Autopp.lt Account or Autopp.lt on an e-commerce website is considered adequate information. When the Buyer's order has already been accepted for execution, the Buyer is informed about the suspension or termination of Autopp.lt functions relevant to the execution of this order using one of the contact details specified by the Buyer (by phone, sms message or e-mail).
7.5. Under the conditions stipulated in the rules, the Seller undertakes to provide the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. In the event that the Seller cannot deliver the ordered goods to the Buyer due to important circumstances, Autopp.lt may offer him a similar or analogous product, informing about this through one of the contact details specified by the Buyer (by phone, sms message or e-mail). If the Buyer does not agree to replace the product with a similar product, the Seller undertakes to return the money to the Buyer within 14 (fourteen) working days, if prepayment was made, and in all cases to cancel the Order.
7.7. In the event that within 3 (three) working days from the submission of the offer, the Buyer, of Autopp.lt has confirmed with one of the contacts indicated on the e-commerce website that he agrees that the product should be replaced with another product for sale, the Seller undertakes not later than within 14 (fourteen) calendar days, compensate the Buyer for the price difference if the product is cheaper.
7.8. The Seller, not agreeing to the Buyer's requirements, must provide the Buyer with a detailed, motivated written answer no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer's application via Autopp.lt unless the legal acts of the Republic of Lithuania and the European Union stipulate otherwise.
7.9. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
8. Product prices, payment procedure and terms
8.1. The prices of goods on Autopp.lt are indicated in euros, including the amount of VAT applicable at the time and other taxes, if applicable.
8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be limited, therefore the final list of payment methods applicable to the relevant order is indicated with the relevant order):
8.2.1. using electronic banking;
8.2.2. bank transfer;
8.2.3. in cash or by bank card during the delivery/collection of goods;
8.2.4. in other ways specified on the Autopp.lt website
8.3. When the Seller receives payment for the goods or confirmation of purchase financing is received (when such payment method is applied and if the Buyer has chosen the payment method specified in Clause 8.2.4 of the Rules), the Order for goods is confirmed.
8.4. By approving the Rules, the Buyer agrees that the documents for the purchase of goods – invoices, can be presented to him physically together with the goods or electronically to the e-mail address specified in the Buyer's registration form immediately after the order is fulfilled. VAT invoices indicate the details of the Seller, the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
8.5. Invoices for goods purchased by the Buyer can also be placed in the Account held by the Buyer in the Autopp.lt section 'Order history and invoices'. After placing an order the Buyer will be able to view the placed order in the 'Order History and Bills' section.
8.6. The price of the goods after the Seller has confirmed the Order may change only in exceptional cases, when the price of the goods has changed due to a technical error in the information systems, the correction of obvious (inadvertent) errors or other objective and essential reasons beyond the control of the Seller (in the presence of evidence supporting these reasons). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller about this in Autopp.lt within 2 (two) working days Autopp.lt by the contacts specified on the e-commerce website. After canceling the order in accordance with the procedure provided for in this point, the Seller undertakes to return to the Buyer all the amounts paid by him in accordance with such canceled order.
9. Delivery of goods
9.1. When ordering goods, the Buyer can choose one of the methods of delivery of the goods, named in the specific offer of the goods sold by the Seller.
9.2. If the Buyer chooses the home delivery service during the order:
9.2.1. The Buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The Buyer undertakes to accept the goods himself. When accepting goods, it is necessary to present a valid identity document (identity card, passport or new driver's license). If the Buyer does not accept the goods himself, even though the goods are delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the address specified by the Buyer, and the Buyer does not have the right to make claims against the Seller regarding the delivery of the goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.3. If the Buyer chooses to pick up the goods at one of the branches of the Lithuanian Post Office during the order:
9.3.1. The Buyer can pick up the goods at one of the branches of the Lithuanian Post Office by paying the specified parcel redemption fee. If the Buyer does not pay the above fee, the goods will be returned to the Seller.
9.3.2. The ordered goods must be collected no later than within 3 (three) working days after the courier informed the Buyer by e-mail or SMS message that the goods can be collected.
9.3.3. The goods can be collected not only by the recipient specified in the order, but also by another person specified at the time of placing the order. When picking up goods, it is necessary to have with you and present a valid identity document to the employee of the Lithuanian Post Office (identity card, passport or driver's license of a new model).
9.3.4. The service of picking up goods at Lithuanian Post offices is not provided in these cases either:
9.3.4.1. If the total weight of the ordered goods is greater than 20 (twenty) kg.
9.3.4.2. If the general dimensions of the goods ordered from the Seller do not allow the provision of this service.
9.4. If the Buyer selects the delivery of the Goods to the Omniva postal machine or to the self-service terminal of LP EXPRESS parcels when placing the order:
9.4.1. Items weighing less than 30 kg can be picked up at Omniva post machines or LP EXPRESS parcel self-service terminals. Goods heavier than 30 kg are not delivered to postal machines and parcel self-service terminals.
9.4.2. The parcel must be collected from the Omniva post machine within 7 (seven) calendar days after the Seller informed the Buyer by e-mail that the item can be collected. The shipment must be collected from the self-service terminal of LP EXPRESS parcels within 5 (five) calendar days after the courier informed the Buyer that the product can be collected.
9.4.3. Delivery terms and charges applicable to the Buyer are HERE
9.5. The delivery dates indicated in the Product description are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the goods Order confirmation. The terms of delivery of goods do not apply in cases where the necessary goods are not available in the Seller's warehouse, and the Buyer is informed about the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions. If the Seller does not deliver the goods within the term specified in the order and the Parties do not agree on an additional term for the delivery of the goods, the Buyer may use the right established in point 11.1 of the Rules - to refuse the contract for the purchase of goods or services.
9.6. The Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the control of the Buyer.
9.7. During the delivery of the goods to the Buyer, the Buyer must together with the courier check the condition of the shipment and the goods and sign the shipment transfer (-) acceptance document. After the buyer signs the shipment handover-acceptance document, it is considered that the goods have been handed over in a suitable condition, without any damage, the basis of which cannot be attributed to a factory defect (-) and there are no inconsistencies in the product's configuration (such as can be determined during an external inspection of the goods). Having noticed that the packaging of the delivered product is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged (-) and/or the product(s) is not properly assembled, the Buyer must note this in the product transfer - acceptance document and, in the presence of to the courier, if the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods, when the basis for the occurrence of such damage is not a factory defect, and for discrepancies in the product package only if these discrepancies can be determined during an external inspection of the goods.
9.8. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
9.9. If, based on clauses 9.2 - 9.4 of the Rules, the Buyer does not pick up the goods within the specified period or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer regarding another time and/or method of delivery of the goods. If the Buyer still does not collect the goods or fails to pick them, such goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, after deducting the bank fees charged to the Seller for the bank transfers made, the goods delivery fee, if applicable.
9.10. If, based on clauses 9.2 - 9.4 of the Rules, the Buyer does not pick up the goods within the specified period or/and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is cancelled.
10. Product quality guarantee and expiration date
10.1. The characteristics of each item sold by the Seller on Autopp.lt are indicated in the item description attached to each item.
10.2. The goods offered by the Seller are of suitable quality. The product complies with the consumer purchase and sale agreement if:
10.2.1. the item corresponds to the description provided by the Seller and has the same characteristics as the item that the Seller provided as an example or model when advertising that item on Autopp.lt;
10.2.2. the product is suitable for the purpose for which products of this type are normally used;
10.2.3. the product complies with the quality indicators that are generally typical of products of the same type and that the Buyer can reasonably expect based on the nature of the product and the statements made publicly by the manufacturer, its representative or the seller of the product, including advertising and labeling of the product, regarding the specific characteristics of the product.
10.3. The Seller is not responsible for the fact that the size, shape, color or other parameters of the goods sold by the Seller on Autopp.lt may not correspond to the real size, shape, color or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller's control. Product photos are for illustrative purposes only and are exemplary. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other features of the original products may look different from reality due to their visual characteristics, so please refer to the product features that are indicated in the product descriptions. The buyer is recommended to read the product description.
10.4. The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established for them by legal acts after purchasing a product or service of inappropriate quality.
10.5. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
11. The right to refuse the purchase and sale agreement, the procedure for returning and exchanging goods
11.1. The right to withdraw from the sales contract:
11.1.1. The Buyer, without giving a reason, has the right to withdraw from the contract of sale of goods within 14 (fourteen) days by notifying the Seller of the decision to withdraw from the contract. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer notifies Autopp.lt of the cancellation of the sales contract in one of the following ways: by submitting a clear statement outlining his decision to cancel the contract. The contract cancellation notice is sent by e-mail [email protected]. Upon receipt of the Buyer's notice, Autopp.lt immediately sends a confirmation of receipt of the message and informs the Seller.
11.1.3. The period of 14 (fourteen) days provided for to use the right of withdrawal from the sales contract is calculated as follows: a. when a purchase and sale agreement is concluded, - from the day the Buyer or the person designated by him, excluding the carrier, receives the ordered goods; b. if the goods are delivered in different lots or parts, - from the day on which the Buyer or the person designated by him, excluding the carrier, receives the last lot or part;
11.1.4. If the Buyer has refused the purchase-sale contract before the goods have been delivered to him, the Buyer must inform about this through the contacts indicated on the Autopp.lt website. The Buyer's refusal is formalized as a rejection of the order.
11.1.5. If the Buyer refused the purchase-sale contract after the goods had already been delivered or he had collected them, the provisions provided for in clause 11.6 of the Rules shall apply.
11.2. Rules for exchanging and returning goods of suitable quality
11.2.1. The Buyer has the right, within 14 (fourteen) days from the date of delivery of the goods, to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices. The Buyer's notification of the desire to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail [email protected].
11.2.2. After receiving the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he returns the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification of the desire to exercise this right, and if the Product is not returned by the Buyer to the Seller, the term provided for in this point is calculated from the day the Product is returned to the Seller.
11.2.3. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.2.4. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.
11.3. Rules for exchanging and returning goods of unsuitable quality
11.3.1. Defects in the sold goods are removed, low-quality goods are replaced, returned in accordance with the procedure laid down in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
11.3.2. If the Buyer has purchased goods of inappropriate quality and has noted this in the document of transfer - acceptance of the goods (if not noted, the provisions of Clause 11.3 of the Rules apply) or the inappropriate quality of the goods is manifested by a manufacturing defect that was present at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and can demand at its option:
11.3.2.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
11.3.2.2. to reduce the purchase price accordingly;
11.3.2.3. to replace the product with an analogous product of suitable quality, except in cases where the defects are minor or due to the fault of the Buyer;
11.3.2.4. to return the price paid and to withdraw from the sales contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
11.3.3. The Buyer can choose only one of the methods of protection of rights provided for in clause 11.4.2 of the Rules. The Buyer must declare his choice when returning the product to the Seller. If, after the Buyer chooses the method provided for in point 11.4.2, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in point 11.4.2. The buyer does not have the right to change the chosen remedy. The Buyer does not have the right to terminate the sales contract if the defect in the product is insignificant.
11.3.4. In order for the Buyer to return the goods, it is necessary to comply with these conditions:
11.3.4.1. notify the Seller about this via the contact specified in the invoice or Autopp.lt email uzsakymai@pigu.lt, The notification must indicate the returned goods;
11.3.4.2. submit the goods purchase document;
11.3.4.3. submit a free form request to the Seller.
11.3.5. The Buyer may exercise the right to return goods of inadequate quality during the quality guarantee term specified in the goods purchase document, which is indicated by the Seller from whom the Buyer purchased the goods.
11.3.6. The Buyer must pay for the costs of delivery of the goods and the costs of returning the goods, and the Seller, convinced that the goods were returned due to inadequate quality, must reimburse the Buyer for the costs of delivery and return incurred by him, except for the exceptions provided in the Rules. Clause 11.6 of the Rules applies to the return of goods.
11.3.7. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the product of inappropriate quality, and if the product is not returned by the Buyer to the Seller, the term provided for in this point is calculated from the day the Product is returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.3.8. Money will not be returned for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been used improperly or not according to their intended purpose.
11.4. Exchange and return of goods after delivery of the wrong goods
11.4.1. If the wrong goods were delivered to the Buyer, the Buyer must inform Autopp.lt by email [email protected] immediately, but no later than within 7 (seven) working days, or by calling the phone number +370 601 30060. The seller, upon receiving the information, undertakes at his own expense to pick up such goods and replace them with suitable goods. In case the Seller does not have the ordered goods, he returns the money (-es) paid for the goods to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation of the contract, and if the Product is not returned by the Buyer to the Seller, the term provided for in this point is calculated from the day the Product is returned to the Seller.
11.4.2. The procedure for returning goods and money is provided for in Clause 11.5 of the Rules.
11.5. Procedure for returning goods and money
11.5.1. Regarding the return of goods purchased from the Seller, the Buyer has the right to contact the Seller directly.
11.5.2. The Buyer can exercise the right to return the goods only if the deadline for returning the goods has not been missed. When returning goods, Rule 11.1. and 11.2. in the cases specified in points, additional requirements apply: the product has not been damaged or has not substantially changed its appearance, nor has it been used - all returned products must be with authentic labels, protective bags and original packaging.
11.5.3. All gifts that were presented together with the purchased product must be returned at the same time, except in cases where the purchased product is returned due to its quality defects, and the gifts presented together with it due to their nature within the period from the purchase of the product to the day the defects of this product became apparent have been consumed or have expired for such gifts.
11.5.4. When returning goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. The Seller from whom the Buyer purchased the goods has the right not to refund money for goods that are returned with defects. The Seller is not responsible for parcels that were sent by the Buyer in improper packaging, with an incorrect address, as well as if the parcels were lost or damaged during the return to the Seller.
11.5.5. If the Buyer purchased a set of goods via Autopp.lt must return the entire set of goods to the Seller . The Buyer can use the rights provided for the return of goods only in relation to all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements set out in point 11.5.2 of the Rules, the Seller has the right to refuse to accept the returned whole set of goods.
11.5.6. After exercising the rights provided for in points 11.1-11.4 of the Rules, the Buyer must fulfill the requirements for the return of goods provided for in the Rules and follow the procedure provided for in them.
11.5.7. The Buyer can return the Goods directly to the Seller through couriers. The goods must be returned to the Seller at the address specified in the invoice provided by the Seller to the Buyer.
11.5.8. If the Buyer has used the rights established in clauses 11.1-11.4 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Buyer's notification was delivered to the Seller, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is calculated from the day the goods are returned to the Seller.
11.5.9. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.5.10. After using the rights established in clauses 11.1.-11.2 of the Rules, the following shall be returned to the Buyer: the price of the product. Shipping costs are not refundable. After using the rights enshrined in clauses 11.3-11.4 of the Rules, the following shall be returned to the Buyer: the price of the goods, the costs of delivery of the goods, the costs of returning the Goods are not compensated.
11.5.11. If the Buyer chose a method other than the cheapest delivery method offered by the Seller, the costs of the other delivery method chosen by the Buyer that exceed the costs of this method are non-refundable.
11.5.12. The Seller has the right not to return the sums paid to the user until the goods have been checked for compliance with the Rules 11.5.2.
12. Responsibility
12.1. The buyer is responsible for illegal actions performed during use of Autopp.lt.
12.2. After registering, the Buyer is responsible for storing and/or transferring his login data to third parties. If Autopp.lt the services provided are used by a third person who has connected to Autopp.lt using the Buyer's login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any responsibility in cases where the losses arise because the Buyer, disregarding the Seller's recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy, the rules of use of www.autopp.lt even though he was given such an opportunity.
12.4. If Autopp.lt provided links to websites of other third parties, that is Autopp.lt does not warrant that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties. Autopp.lt is not obliged to verify the transmitted or stored external information or to detect illegal actions.
13. Exchange of information
13.1. All communication related to the purchase of goods using Autopp.lt, is carried out through Autopp.lt, Autopp.lt contacts specified on the e-commerce website.
13.2. Autopp.lt all notifications are sent to the Buyer's specified e-mail address or SMS message to the Buyer's specified phone number during registration or when ordering goods in accordance with the procedure provided for in these Rules, the rules of use of www.autopp.lt and the Privacy Policy.
14. Final Provisions
14.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
14.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
14.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If it is not possible to reach an agreement within 20 (twenty) calendar days, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
15.4. In the event that the Buyer does not agree with the Seller's response to the Buyer's written claim, the Buyer (natural person, consumer) can submit his/her request/complaint regarding the goods purchased from the Seller to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, el.p. [email protected], tel. 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) - whether to fill out the application form on the EGS platform https://ec.europa.eu/odr/.
2020 06 08 Version of the rules